Donald D. Reising
813-778-5124 ♦ dreising01@gmail.com
www.linkedin.com/in/don-reising
Operation Management | Projects | Change Management
Assertive, high-energy professional with extensive experience in leading and guiding teams and organizations to exceed expectations. An inspiring motivator with exceptional written and verbal communication skills, who can offer innovative solutions to resolve cultural, organizational, or fiscal challenges. Leads with enthusiasm to achieve intended results. A strategic thinker and accomplished leader who sets clear expectations provides personal support, inspires accountability, and celebrates success. Major strengths include:
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PROFESSIONAL ACCOMPLISHMENTS
MONARCH PARTNERSHIP LLC., Tampa, Florida 2015 – Present
BUSINESS CONSULTANT
Responsible to identify, plan, and execute transformative opportunities while focusing on maximizing efficiency and performance. Accomplishments included:
- Increasing the customer desire to re-engineer an existing process used to register business leads in salesforce.com reduced the lead time by half
- Consulting with the business owner, to increase awareness involving billable hour tracking, resulted in a new subscription service that costs less and connected to their backend accounting system for greater efficiency
RICOH AMERICAS CORP., Tampa, Florida 2001 – 2015
LEAD PROJECT MANAGER / PROFESSIONAL SERVICES DIVISION / PROJECT MGMT OFFICE
Led cross-functional teams to conduct customers’ readiness assessments. Developed and applied the structural methodology for contracted locations. Executed change management activities at national, regional, and local levels. Accomplishments included:
- Completing stakeholder analysis resulted in an approved change order to modify our product schedule used for all 26 US approved locations
- Rescuing a failing project by revisiting the change management strategy. The result allowed the project team to continue implementation services at the 80 approved locations with project revenues exceeding $11 million dollars
- Set a new record for the largest implementation completed in one day by utilizing both ADKAR and Waterfall methodologies
LANIER WORLDWIDE, INC., Tampa, Florida 2000 – 2001
AREA OPERATIONS MANAGER / MANAGED SERVICES DIVISION / SE REGION
Oversaw the production of goods and provision of services for contracted accounts. Ensured the organization was operating efficiently and was consistently meeting the expectations and needs of the customer. Accomplishments included:
- Providing high-quality services and customer vision; improved customer retention by 17.2%
- Decentralizing procurement along with employee incentives increased gross margin by 7.9%
- Directing team effort to train employees on new computer application system achieving certified proficiency for 98% of those trained
- Managing 10 national/regional accounts with a support staff exceeding thirty-five direct reports at various levels
ADDITIONAL CAREER ACHIEVEMENTS
PARADIGM COMMUNICATIONS/COMPASS DISTRIBUTION Tampa, Florida
Account Executive
Responsible for client servicing and client acquisition in the travel sector. Served as the direct link between the advertising agency and the existing client, managed day-to-day affairs, special projects, and ensured customer satisfaction.
CONTINENTAL AIRLINES, INC. Cleveland, OH / Fort Lauderdale, FL
Terminal Operation Supervisor
Responsible for management of terminal operations and security and general aviation programs. Implemented and enforced tenant lease agreements, operating agreements, airport rules and regulations, and standard operating procedures. Coordinated and administered the airport operating budget. A key point of contact for federal, state and local agencies as well as tenants and the public.
UNION CARBIDE INDUSTRIAL SERVICES CORP. North Ridgeville, OH
Field Service Technician
Responsible for provided necessary technical and hands-on support for the installation of new systems and maintenance of existing systems.
EDUCATION
Project Management Applied Framework 2000E40-501 – Project Management Training Institute – Tampa, FL
Business Administration – Attended Lorain Community College – Lorain, OH
PMTI Course – Project Management Training Institute – Tampa, FL
Change Management Practitioner – Prosci® Certified – Atlanta, GA
Management Essentials – Lanier Education Center – Atlanta, GA
Project Management II – Lanier Education Center – Atlanta, GA
Selling Through Curiosity – Barry Rhine – Tampa, FL
PROFESSIONAL AFFILIATIONS
LinkedIn Group – Project Manager (PM) Network I Business & Software – Member
Club Corp America (Centre Club Tampa) – Vice Chair Technology Committee
Club Corp America (Centre Club Tampa) – Member Philanthropy Committee
LinkedIn Group – Customer Service Management Professionals – Member
LinkedIn Group – Project Management Office – Member
Baseline Ops – Resume for Don Reising
LEC Project Management Training Level II L
